Refund Policy

• ✓Unused token pack and request made within 7 days of purchase — eligible for refund review
• ✓Accidental duplicate purchase on the same day — eligible for refund review
• ✓Verified technical failure where value was not restored — eligible for support recovery or refund review

• ✕Once any token from the purchased pack has been used for generation
• ✕Once paid tokens from that purchased value have been shared, transferred, or claimed
• ✕If the purchased value is partially fulfilled
• ✕Dissatisfaction with the AI result (AI output is variable by nature)

Some cases require manual support review instead of automatic refund handling.

• ✓Verified technical failure or missing value recovery
• ✓Provider-required, fraud, chargeback, or legal exceptions
• ✓Paid token transfers or claimed shared value, because shared/transferred/claimed paid tokens count as used purchased value

If checkout did not complete and you were not charged, no purchase was made. If payment completed, purchased unused tokens were correctly credited, and they remain usable after service is restored, a temporary interruption, maintenance event, third-party outage, or degraded performance does not by itself create an automatic cash-refund entitlement.

Contact support if you were incorrectly or twice charged, were charged without receiving purchased value, lost paid value, or experienced a verified technical failure. We review these cases manually for value recovery or a refund as appropriate. Nothing in this policy limits a refund, remedy, or consumer right required by applicable law.

Double-check the recipient email before sending. Only paid shareable tokens may be transferred. Free preview credits cannot be shared.

Pending unclaimed transfers may be cancelled by the sender or support while they remain pending. After claim, the transfer is final.

When paid tokens are shared, transferred, or claimed, that value counts as used purchased value for the sender's purchase history.

This may make the related purchased pack ineligible for standard or automatic refund. Technical failures are handled through manual support recovery or token replacement first, not automatic cash refund, except where required by law or after manual support review.

By purchasing, you agree to immediate delivery of digital credits for headshot generation.

Where required, consumer-law exceptions may still apply. Refund decisions may require manual review based on your location, purchase state, and fulfillment state.

Unused token packs may be eligible for manual refund review. Used, shared, transferred, or claimed paid value is usually not cash-refundable. Technical failures are reviewed for value recovery first.

Start with what went wrong. Quality, technical, used-value, and unusual issues go to a review request, not a standard cash-refund request. A clearly unused purchase or duplicate or incorrect charge can be submitted for purchase review against a specific order under this Refund Policy.

Submitting a purchase review that concerns a possible monetary refund temporarily pauses new generations and relevant paid-value transfers while the purchase is reviewed. Your account and existing photos remain available. You may cancel before payment-provider refund processing begins. A request is not automatic approval of a refund.

If a refund is later confirmed, only unused value linked to that refunded purchase may be retired; unrelated purchases and credits are not removed merely because of that refund. Mandatory consumer rights and legally required exceptions remain unaffected.

We may ask whether any token from the purchase was used and whether the issue was a technical failure, duplicate charge, or another exception case.